Returns & Refunds

Returns & Refunds

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be non-personalised, unused and in the same condition that you received it. To start a return, you can contact us at hello@russetandgray.co.uk.

 

You will be responsible for paying for your own shipping costs for returning your item, unless the item was faulty. 

 

In the unlikely event that you receive an incorrect or damaged order please get in touch at hello@russetandgray.co.uk.